Welcome to the Boker USA Warranty/Sharpening Info Page.
On this page, we will provide answers to your questions regarding the Boker warranty, repairs, and sharpening of Boker ceramic knives.
Our warranty has been in effect for over 135 years. Any Boker product that is defective in material or workmanship will be repaired or replaced by us at no charge to the customer. Our warranty reads:
"Every Boker product is guaranteed to be free from defects in material and workmanship for the life of the product to the original owner. If this item should fail under normal use, we will repair it or replace it at no charge with an item of equal or better value."
To help you better understand whether your product is covered under warranty, the following items are normally not covered under warranty, although exceptions do exist:
If you would like to send your Boker knife in for repair work or examination to see if it is covered under warranty, it must be accompanied by your phone number, shipping address (no P.O. boxes, please), e-mail address (if applicable) and $5.00 to cover return shipping and handling (in the form of either a check, money order or Visa or Mastercard number). If we do not have a method of contacting you, we will not be able to proceed with any repair or warranty work. If you do not include shipping charges it will cause significant delays in returning your knife to you. If your repair is covered under our warranty, we will return the $5.00 payment along with your knife. To service you best, please contact the Boker USA Customer Service/Repair Department prior to shipping your knife at 1-800-992-6537 ext. 121.
Our mailing address is:
Boker USA, Inc.
Attn: Repair Dept.
1550 Balsam Street
Lakewood, CO 80214-5917
We do recommend you ship your knife to us via insured U.S. mail or through United Parcel Service so it can be tracked.
Warranty returns from Canada may incur additional charges due to customs fees.
BOKER CERAMIC KNIVES
Our ceramic knives are very keen cutting instruments but are not intended for chopping or cutting hard items such as bone, staples, or frozen products and are not to be used for whittling. Also, care must be taken while cutting items such as fibrous vegetables and cheeses.
Please exercise caution when using ceramic bladed knives.
Due to their extreme hardness, which is why they do not need to be sharpened as often as a steel blade, they are brittle. Therefore, blade breakage or chipping is not covered under warranty. We do provide a sharpening service, which can get out most small chips in the blade and restore the original edge.
Do not attempt to sharpen your Ceramic knife on your own.
If you need to have your knife sharpened, please refer to the information below.
Send your knife to:
Attn: Ceramic Sharpening
324 S. Broadway
Los Angeles, CA 90013
The charge for this service is $19.95 plus $10.00 for each additional knife in the same package. This service will take approximately 4 weeks.
Payment to Ross Cutlery must be in the form of a check or money order made out to Ross Cutlery. Please include a note with your name, address (no PO Boxes please) and phone number.
If you have any questions, please call (303) 462-0662 ext. 121.
ORDERING REPLACEMENT PARTS
If you wish to order parts from us, there may be a charge incurred. Please contact us to find out what charges apply, if any. Charges are as follows:
If you have any questions on our warranty, repair work, or ceramic sharpening, please call us at 1-800-992-6537 Ext. 121.