Online dispute resolution of the EU
The EU Commission provides a platform for out-of-court settlement. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The dispute resolution platform can be reached here.
Alternative dispute resolution in consumer disputes
For consumer disputes with us the consumer dispute settlement office "Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.", Straßburger Straße 8, 77694 Kehl am Rhein would be responsible. The website can be found here.
But we do not participate in the dispute settlement procedure.