Terms & Conditions

Terms & Conditions for private customers

§ 1 Scope and Subject Matter

Our terms and conditions apply to the delivery of movable goods to consumers in accordance with the contract concluded between us and the customer. ("Consumer" means any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional.)

§ 2 Offer, Conclusion of Contract, Offer Documents

1. The customer's order constitutes a binding offer, which we can accept within two weeks by sending an order confirmation or delivering the goods. Previous offers or confirmations from us are non-binding unless expressly stated as firm offers in writing.

2. If the customer orders goods electronically, the contract text and these terms and conditions will be stored in a retrievable form and sent to the customer upon request via email. We will confirm receipt of the order immediately. This acknowledgment does not yet constitute acceptance of the order but may be combined with the declaration of acceptance.

3. Descriptions of the products, including weight, dimensions, materials, and the range of assortment, are approximate values subject to customary industry deviations. This also applies to information in price lists, catalogs, sample books, and other brochures. We reserve the right to make changes at any time.

4. The sale of bladed weapons, push daggers, and spring knives is permitted only to persons who have reached the age of eighteen. Ownership of side-opening spring knives with a blade length of up to 8.5 cm is allowed in Germany only for persons with a legitimate interest requiring one-handed use (e.g., due to a missing or dysfunctional hand) or in connection with professional activities (e.g., hunting, crafts) or sports (e.g., sailing, mountaineering). Therefore, we sell only to eligible persons. Please check before placing your order whether such legitimate interest applies.

4a. For deliveries outside Germany, country-specific restrictions or prohibitions may apply. The customer is responsible for ensuring that the import and possession of ordered items do not violate the laws of their country of residence.

5. Orders and deliveries are generally possible only within the following countries: Germany, Austria, Switzerland, Andorra, Albania, Bosnia and Herzegovina, Belgium, Cyprus, Denmark, Estonia, Spain, Finland, France, Northern Ireland, Greece, Croatia, Ireland, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Netherlands, Norway, Portugal, Sweden, Slovenia, San Marino.

6. The contract languages are German and English.

7. Ordering procedure via shop: Add items to cart → review cart → proceed to checkout → enter billing/shipping addresses → select payment → review and confirm → place order. Orders may also be placed by phone at +49 212 4012-0 (Mon–Thu 08:00–16:00, Fri 08:00–14:30).

§ 3 Terms of Prices and Payment

1. Price changes are permitted if more than four months elapse between contract conclusion and the agreed delivery. Subsequent wage or material cost changes may justify proportionate price adjustments. Customers may withdraw only if the price increase significantly exceeds the general cost of living increase.

2. Prices in EUR include statutory VAT and exclude shipping costs. For deliveries outside the EU, customs duties may apply.

3. Invoices are due immediately. Customers are in default 10 days after the due date. Payments are deemed made only when credited to our bank account. Default interest of 5 percentage points above the base rate applies. Additional default damages are not excluded.

4. Payments are applied to the oldest debt first, then to interest and costs. Set-off is permitted only with undisputed or legally established claims. Retention rights may only relate to the same contractual relationship.

5. Shipping costs for private orders under €49: €4.95. Orders above €49: free shipping within Germany. Deliveries abroad may incur additional costs. Payment options include cash on delivery (COD), credit card (Eurocard, Visa), PayPal, or Klarna. Detailed rules for each payment method apply:

(1) Cash on Delivery (COD)
If the customer chooses cash on delivery, which is only offered for deliveries within Germany and Austria, an additional fee of EUR 5 is charged, regardless of the order value. In addition, the delivery service may charge a return fee of EUR 3 per package in Germany or EUR 4.50 per package in Austria. The COD fee and return fee are collected together with the order amount by the delivery service, and delivery is only made against full payment.

(2) Credit Card
When paying by credit card, the customer enters the card details (number, expiry date, cardholder name) during the checkout process. Payment processing is handled by Concardis/Nexi. The credit card information is not transmitted to us but processed exclusively by the service provider. Upon completing the order, a pre-authorization (reservation) of the amount on the credit card takes place. Further information about Concardis/Nexi and their terms can be found at www.concardis.com.

(3) PayPal / PayPal Checkout
When paying via PayPal or PayPal Checkout, the payment is processed by PayPal (Europe) S.à.r.l. et Cie, 22–24 Boulevard Royal, L-2449 Luxembourg. All available PayPal payment options are displayed during checkout. PayPal may use additional payment service providers; any specific terms are communicated during the checkout process. Further information on PayPal can be found at www.paypal.com/de/webapps/mpp/ua/legalhub-full.

(4) Klarna
When paying via Klarna, the payment is processed directly by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Klarna offers several payment methods:
- Klarna Credit Card: Payment processing takes place in a secure input window, and the amount is automatically charged after the transaction is completed.
- Klarna Invoice: Payment is due in 14 or 30 days from the invoice date, and the invoice is sent together with the goods.
- Klarna Direct Debit: Payment is debited from the customer’s bank account after authentication via online banking. With explicit consent, Klarna may store the account details for future payments.
- SOFORT / Immediate Bank Transfer: Payment is processed by Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany, part of the Klarna Group. A bank account enabled for online banking is required, and the payment is confirmed and debited immediately after completion.
Further information and terms are available at www.klarna.com/de.

6. Our company may check the customer’s creditworthiness at the time of contract conclusion or in cases of justified interest, even for existing customers. We cooperate with Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, Germany, from which we receive the necessary data. For this purpose, we transmit your name and contact data to Creditreform Boniversum GmbH. Information regarding data processing under Art. 14 GDPR is available at www.boniversum.de/EU-DSGVO.

§ 4 Delivery Conditions

1. If no delivery method is agreed, we choose the transport. Risk passes to the customer upon delivery. Transport damages must be reported within seven days.

2. Items marked "Available" are shipped within 1–3 business days. Delivery times may extend during sales or high demand.

3. Compliance with delivery times requires customer obligations (e.g., prepayments, order approval for custom items). Force majeure or strikes extend delivery accordingly.

§ 5 Right of Withdrawal

Withdrawal Right for Consumers

Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly not related to their commercial or independent professional activity.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods; in the case of multiple goods ordered in a single order, fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the last item.

To exercise your right of withdrawal, you must inform us (Heinr. Böker Baumwerk GmbH, Schützenstr. 30, 42659 Solingen, Germany, Tel. +49 212 4012-0, Email: info@boker.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory. You can also complete and submit the withdrawal form electronically via our website. Upon using this option, we will promptly send you an acknowledgement of receipt of your withdrawal.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs, without undue delay and no later than fourteen days from the day we receive your withdrawal notice. We will use the same payment method used for the original transaction, unless expressly agreed otherwise; in no event will you be charged fees for such reimbursement. We may withhold the refund until we have received the goods back or until you have provided proof of their return, whichever occurs earlier.

You must return or hand over the goods without undue delay, and in any event no later than fourteen days from the day on which you informed us of the withdrawal. The deadline is met if you send the goods before the period of fourteen days expires. You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling the goods in a way not necessary to examine their nature, characteristics, and functioning.

The right of withdrawal does not apply to contracts for:

• the delivery of goods that are not prefabricated and for the production of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g., orders with personal laser engraving);
• the delivery of goods which are, after delivery, inseparably mixed with other items;
• the delivery of sealed audio or video recordings or software, if the seal has been removed after delivery;
• the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

§ 6 Warranty

1. Warranty applies at the time of risk transfer (see §4). We are not liable for defects caused by improper use, normal wear, careless handling, or unauthorized alterations/repairs. Nor shall we be liable for defects that significantly diminish the value or suitability of the goods.

• Examine delivered goods immediately for completeness, obvious defects, and transport damage. Notify us promptly.
• Deviations in product features are only binding if explicitly agreed.
• Statutory limitation: 2 years for new goods, 1 year for used goods, starting at risk transfer. Does not affect damages claims under §9.
• No additional warranties; manufacturer warranties apply.

§ 7 Right of Retention

1. We reserve the right to ownership of the object purchased until all purchasing price payments have been made.

2. In case of breaches of duty by the customer, especially payment delays, we may withdraw from the contract and retrieve the items after unsuccessfully providing the customer with an appropriate grace period to make outstanding payments. Legal regulations on the dispensability of setting a deadline shall remain unaffected. The customer must hand over the items. We may withdraw from the contract if an application is made to launch insolvency proceedings over the customer's assets.

3. The customer must immediately notify of us of any third-party enforcement measures towards the reserved goods by submitting any documents required for intervention. This shall also apply to any other kinds of restrictions. Irrespective thereof, the customer must inform third parties of the existing rights to the goods beforehand. If the customer is an entrepreneur, he must cover our intervention costs if the third party is unable to reimburse us.

§ 8 Liability for Damages

1. Liability does not apply to personal injury, health damage, or death, or mandatory statutory claims like product liability.

2. For slight negligence, liability is limited to foreseeable, typical contract-related damage.

3. Limitations also apply to our cicarious agents.

§ 9 Applicable Law

German law applies. For consumers, this applies only if mandatory protections in the consumer’s country are not removed. The UN Convention on Contracts for the International Sale of Goods does not apply.

§ 10 Complaints, Dispute Resolution

For consumer disputes, the competent body is: “Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl, Germany” – www.verbraucher-schlichter.de

We do not participate in dispute resolution procedures.

Imprint

Heinr. Böker Baumwerk GmbH, Schützenstr. 30, 42659 Solingen, Germany
Tel. +49 212 4012-0, Fax +49 212 4012-80, Email: info@boker.de

Authorized General Manager Representatives: Dipl.-Wirtsch.-Ing. Carsten Felix-Dalichow, Dipl.-Ing. Kirsten Schulz-Dalichow
Company Register Wuppertal, HRB16118, VAT ID: DE 812468818

Workshop participation at own risk. Liability exclusion except for intent or gross negligence. Early registration recommended. Cancellation < 30 days → 50% fee. No-show → costs not refunded.