Warranty & Repairs
From 13.07.2020 to 27.07.2020 our machines will stand still and no repairs or grinding work will be carried out. Please excuse any delays caused by this.
The Heinr. Böker Baumwerk GmbH grants you as an owner of a boker-knife (Boker, Boker Plus, Boker Arbolito, Magnum) a lifetime warranty on material and workmanship. The warranty includes spare parts and employment costs. Signs of usage, re-sharpening and damages, which came from the lack of care, dismantling or rather disassemble from the knife or improper use aren`t covered by the warranty. A knife is a cutting tool and not a screwdriver, lever tool, chisel or a crowbar. If any problems should occur with your knife, please contact us. We will be glad to help you. All other products are liable to the implied warranty of 24 months. Of course we provide a sharpening and repair service outside the warranty terms. Should your knife be damaged by external influence or it needs a restauration, please feel free to contact us.
Condition of the knife
Before you send us your knife and it is irrelevant whether it is a guarantee-repairing, a cost estimate for a repairing outside of the guarantee or your knife should re-sharpening: Please clean your knives, especially which are used for hunting, so that there isn’t any dried up liquid, coat or anyway on the blade or the knife handle! Please remove food scaps, too. Otherwise, a 25 € fee will be charged.
Problem description & other information’s
Please specify on your cover letters your daytime phone number and a problem description in case of further queries as this will considerably shorten handling time.
Not prepaid parcels will not be accepted. In case of complaints, please note your shipping cost on your letter for later refunding.
Heinr. Böker Baumwerk GmbH
Tel. (0212) 4012-0
The re-sharpening and the sharpening of knives from our production (Boker Manufactory Solingen) and knives from Boker Manufactory (e.g. Boker Ceramic knives and Boker Forge) is free. You only have to pay for the return consignment. Other manufactured Ceramic knives you can also send us in to sharpening, the prices are between 24.- and 35.- Euro including VAT. A strip of knives with steel blade depending on blade type between 10.- and 20,- Euro including VAT.
Boker Warranty registration
The Heinr. Böker Baumwerk GmbH granted to you as an owner of a Boker, Boker Plus or a Magnum knife a lifetime guarantee on material and workmanship. That’s the reason why we recommend you to register with us as owner of an original Boker knife.
Before submitting your Flashlights as a complaint, please make sure that the apparent defect is not due to an empty battery or loose components (such as lamphead or battery cap). If the error still exists, we will forward your complaints gladly for you to the appropriate manufacturers. In order to be able to claim the warranty service, it is essential that the receipt is enclosed in the case of a consignment (when submitted by the retailer: please enclose the customer's receipt!) We ask for your understanding that a repair or a replacement without receipt is not possible!
Tactical Watches Warranty
For watches are our following partners available, in case of need (maintenance, bracelet order etc.) please contact them directly:
Traser H3 Deutschland GmbH
61118 Bad Vilbel, Germany
+49 6101 509188
Schäuble Service GmbH
Mondaine Service Center
79206 Breisach, Germany
+49 7667 941790
Ultralux Marketing AG
4012 Basel, Switzerland
+41 61 3020014
Repair Order / Complaint
Use this form to inform us in advance about your entry. Through this you make the assignment of sent in articles easier and so you contribute to a faster reparation edition or rather a complaints processing.
Please contact your dealer directly if you bought your complaining items at their stores. They are, as the purchase contractual partner in the responsibility of the complaints processing. We ask for your understanding!
We try to process your enquiries as quickly as possible, as a rule you will receive feedback within one to two working days (Monday to Friday). Your request will be processed during our business hours (Monday to Thursday from 8:00 am to 5:30 pm and Friday from 8:00 am to 4:30 pm).